Enterprise level customer support on WeChat

Empower your agents to provide faster, smarter service on WeChat with a unified view of the customer, automated responses, personalized support, and integration with your current contact center support system.

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WeChat Customer Service with Chatly

See all the details of a customer, at a glance

Boost agent efficiency — and customer satisfaction — with a console that displays everything relevant to the customer in one place. Agents will have a 360 view of the customer right when they begin the conversation.

Integrates with any modern service platform

Provide a seamless customer service experience on WeChat using Chatly directly or route the conversation to your contact center anywhere in the world. Automatically create and respond to cases and have updates sent via WeChat.

Scale support and increase agent productivity

Use AI-powered chatbots to start the conversation and give your customers what they want — convenience and speed. For more complex requests, the bot will route the chat to the appropriate support team.

Top Features

360 view of the customer​

  1. Boost agent efficiency — and customer satisfaction — with a console that displays everything relevant to the customer in one place​
360 view of follower

Supports WeChat Official Accounts and Mini Programs

  1. Meet your customers where they are​
ChatlyService_SupportsWeChatOA&MP

Enterprise cloud infrastructure​

  1. Scalable and agile – the enterprise cloud infrastructure offers enhanced performance, reduced cost, and superior security.
ChatlyService_EnterpriseCloud-infrastructure

Our Pricing

Standard

$1499

per month
 
  • Official Account
  • Account Verification
  • Collaborative Content Creation
  • Translation Workflow
  • Broadcast Scheduling
  • Microsite Management
  • Follower Management
  • User Management
  • WeChat Performance Analytics
  • Multi-account Management
  • Shared Asset Library
  • Custom WeChat Microsite
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Enterprise

On Request

 
 
  • Pro +
  • Campaign Tracking
  • API Integration
  • Customer Service
  • Cross Border Payments
  • Custom Development
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Tap into the potential of WeChat today

 

Schedule a demo and see for yourself what WeChat can do for your brand when you are using the right tools.

 
BOOK YOUR DEMO